Will I get seasick?
Hopefully not. Our large, stable fast catamarans provide very good sea keeping even in rougher ocean conditions. Where there is motion, whether a car, bus, plane or boat, some people will suffer from motion sickness. Motion sickness tablets are available onboard for purchase. We offer ginger tablets as a natural alternative motion sickness medication on a complimentary basis. To be effective, motion sickness medications should be taken immediately on boarding. If you are concerned about potential motion sickness, being closer to the coast, Green Island is a shorter 45 minute journey and is more protected than a cruise to the Outer Reef.
Do you supply towels?
We recommend you bring your own towel. We do have limited towels available for hire however we cannot guarantee availability. These can be collected from the Pool Bar on Green Island, or from the crew on board the vessel if you are travelling to the Outer Reef.
Do you supply life jackets?
Life jackets are onboard for emergency use only, however flotation/buoyancy vests are available for use whilst swimming or snorkelling. At Green Island, these can be hired from the Dive Shop. For passengers continuing on to the Outer Reef, please help yourself to these from the front of the platform with the rest of your snorkelling equipment.
Do you have prescription masks available?
Standard masks magnify objects underwater by about 25%. We do have prescription masks up to -8.0 available. If you need a prescription mask, please advise us so we can make sure one is available for you as we have a limited supply, especially in the higher prescription strengths. These are hired from the Dive Shop on the Green Island, or included in the price if you are diving.
Is there any shade on the Outer Reef platform or Green Island?
The island provides some shade from trees that line the beach or throughout the centre of the island along the boardwalk area. There are areas around the day visitor area, restaurant and pool where you can rest in the shade also. The main deck on the Outer Reef platform is mostly shaded. The upper deck however is a sun deck with limited shading provided.
Do you cater for vegetarians?
Yes our daily buffet lunch at the Outer Reef provides food options for vegetarians. All menu options are labelled with ingredients lists.
On Green Island the restarant and food outlets provide a wide range of food options suitable for vegetarians. If you have special dietary needs, please contact us directly prior to travel.
Is drinking water available?
Cold drinking water is freely available on board the vessel and also from the lunch area on Green Island. Bottled water is also available for purchase.
What activities are available for non-swimmers?
There are many included activities available at both Green Island and the Outer Reef for non-swimmers.
- Green Island: You can see the reef from a glass bottom boat and take a self guided island walk. See our Green Island Included Activities page. Seawalker helmet diving on Green Island is an option for non-swimmers who would like to see the reef underwater.
- Outer Reef Platform: The semi-submersible coral viewing tour and underwater observatory and eco reef talk are inclusions for non-swimmers. See our Outer Reef Included Activities page. At the Outer Reef, the Scuba-Doo underwater scooter is an option for non-swimmers who would like to see the reef underwater.
Do you have facilities for wheelchair passengers?
Wheelchair facilities are available, however there are some restrictions and some mobility may be required. For travel to Green Island there may be a few steps at the end of the gangway onto the jetty depending on tide levels and the narrow gangways used when disembarking. To board the glass bottom boat, there are also some steps into this vessel. Green Island does have disabled toiletfacilities and boardwalk pathways in the day visitor facilities that are easy for wheelchairs to access. There is also a boardwalk that takes you directly through the rainforest into the centre of the Island.
At Outer Reef platform, there are steps into the underwater observatory and semi-submersible. Access from the vessel to the platform is also via steps. A disabled toilet is available on the reef vessel.
We recommend you call or give as much detail as possible via email so we are able to advise you accordingly. You can also visit: http://www.quicksilvergroup.com.au/wheelies for more information about suitable cruises available.
I want a dive instructor/cruise attendant who can speak my language? Do you have multi-lingual staff members on board?
We do have some Japanese and Chinese crew members, as well as other crew who can speak German, Italian and Korean to name a few, but we cannot guarantee that these staff will be working on the day that you travel. We do however always have at least one Japanese crew member rostered. If you would like a personal crew member to escort you for the day, this can be arranged for an extra cost, if we are given advance notice. Pricing does depend on which cruise and the length of time.
Are lockers available at Green Island or the Outer Reef?
Coin lockers are available at both Green Island and also on the Outer Reef vessels. At Green Island you can hire a locker that can be opened many times during the length of hire.
At the Outer Reef, there are small lockers on board the vessels and are a single-use locker. These lockers are only small but big enough for most valuables and are quite suitable to use while you are in the water.
Can I smoke on the boat, at the Outer Reef or Green Island?
Due to government regulations and comfort of all passengers, smoking is not permitted on board any of our vessels. Smoking is only permitted in designated areas at the outer reef platform and island. Please ensure cigarette butts are disposed of responsibly in the receptacles provided.
Do you offer coach pick-ups from hotel accommodation?
Our coach service picks up from most major hotels and accommodation in Cairns and the Northern Beaches. If the hotel you are staying at is not one that we pick-up from, we can arrange coach transfers from a pick-up point nearby. We are unable to offer Port Douglas accommodation transfers.
Is there parking located close by to the Reef Fleet Terminal?
Great Adventures is located at the Reef Fleet Terminal, 1 Spence Street Cairns, which is adjacent to the Shangri-La hotel at the Pier Marketplace. There is parking available outside or undercover at the Pier. Other nearby parking is available at the Reef Casino or Cairns Hilton hotel.
Can we purchase photos that were taken of us on the day after we have travelled?
If you travelled to the Outer Reef platform, you can view and order photos taken of you on your trip online. Please visit www.indepthvideo.com.au and click on the boat trip that you travelled on. If you went to Green Island, please contact Island Photography Australia at firstname.lastname@example.org
Can I use credit cards on the boat or Green Island?
Yes we take Visa, Mastercard & Amex
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